Jobs
Position Description: IT Help Desk Specialist (5) - Makati
Level: Non-Manager
Location: Manila (Makati), Philippines
Start Date: Immediate
MyEmployee Solutions Inc. is a US-owned and managed BPO solutions provider. We employ individuals who are dedicated professionals with an entrepreneurial spirit looking to expand their horizons.
Currently exciting opportunities exist for five full-time experienced IT Help Desk Specialists. Our clients are located globally and are seeking professional and dedicated virtual team members.
Duties and Responsibilities include:
- Review the incoming service requests (telephone/electronic/blog) and assign them to the appropriate solution provider within the client IT team
- Resolve all the level-1 technical issues via pre-established documentation
- Deliver unsurpassed customer service by efficiently and professionally applying knowledge of software, applications and hardware
- Work in a team environment to research customer problems and find solutions
- Handle special projects with no degradation of ongoing assignments and responsibilities
- Manage workload effectively and provide accurate accounting of work and time allocation
Minimum Qualifications:
- As clients are located globally you MUST be fluent in written and spoken English
- Available to work a variable schedule based on client needs
- Bachelor of Science Degree - Computer Science preferred, but other university degrees considered with work experience
- Minimum of 3-5 years work experience in information technology or related technical fields
- Experience with: Windows XP, Networks, Telecom, and PC architecture; application support experience preferred
- Ability to learn new systems quickly and adapt to new environments
- Excellent written and verbal communication skills
- Proficient in Microsoft Excel and Access
- Must be detail oriented and possess excellent organizational skills.
- Able to handle multiple priorities, set priorities, and meet deadlines